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title: Technical Support | Ten Ten Resources Knowledge Base
description: Difficulty playing videos? Accessing Google slides? Receiving emails? Find answers to technical issues here.
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1. [Ten Ten Resources Knowledge Base](https://knowledgebase.tentenresources.co.uk/)
2. [Technical Support](https://knowledgebase.tentenresources.co.uk/technical-support)

# Technical Support

 Difficulty playing videos? Accessing Google slides? Receiving emails? Find answers to technical issues here.

- [What is the Parent Portal login and how do parents access it?](https://knowledgebase.tentenresources.co.uk/what-is-the-parent-portal-login-and-how-do-parents-access-it)
- [How do we add or remove users from our account?](https://knowledgebase.tentenresources.co.uk/how-do-we-add-or-remove-users-from-our-account)
- [How can we change staff usernames after adding a new email domain?](https://knowledgebase.tentenresources.co.uk/how-can-we-change-staff-usernames-after-adding-a-new-email-domain)
- [Why are videos buffering or not playing properly on Ten Ten?](https://knowledgebase.tentenresources.co.uk/why-are-videos-buffering-or-not-playing-properly-on-ten-ten)

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