---
title: How can we change staff usernames after adding a new email domain?
description: Explains how to update staff usernames after a domain change, including manual updates and bulk upload options.
---
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# How can we change staff usernames after adding a new email domain?
### **Overview**
Usernames on Ten Ten accounts cannot be edited directly. If your school has added a new email domain, staff usernames will need to be **updated by removing and re-adding users** with the new domain.
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### **Who can manage users?**
User management can be carried out by:
- **Account Administrators** (responsible for payments and overall account management)
- **Programme Coordinators** (responsible for overseeing programme delivery)
Both roles have access to:
**Manage Account → Manage Users**
---
### **Why can’t usernames be changed directly?**
Usernames (which are linked to login email addresses) are fixed once created.
This means:
- Updating the domain does not automatically update usernames
- A new account must be created to reflect the new email domain
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### **How can we update staff usernames?**
There are three main options:
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#### **Option 1: Manually remove and re-add users**
1. Go to **Manage Account → Manage Users**
2. Remove the existing user
3. Re-add them using the new email domain
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#### **Option 2: Ask staff to sign up again**
- Share the **Sign Up URL** with staff
- Ask them to create a new account using the updated domain
This is often the quickest option for larger teams.
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#### **Option 3: Bulk upload via CSV (recommended for large schools)**
We can support a **bulk import of users**.
To do this, simply provide:
- First name
- Last name
- Email address (with new domain)
Our team can then upload all users for you.
---
### **What will I see in the system?**
Once your domain has been updated:
- The new domain will appear in the dropdown when adding users
- You can select it when creating new accounts
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### **Important considerations**
- Existing usernames will continue to work unless removed
- Re-adding users ensures consistency with your new domain
- Bulk upload is the most efficient method for large teams
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### **Summary**
- Usernames cannot be edited directly
- Users must be **removed and re-added** to update domains
- Options include manual update, staff re-sign-up, or bulk upload
---
### **Need further support?**
If you would like help with a bulk upload or managing your users, we’d be very happy to assist—please don’t hesitate to get in touch.
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